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Request to reactivate a dormant account

Accounts with no BlueCanvas app sign-ins or device activity for over a year become dormant. If your account is dormant, the app won't let you sign in — even with the correct password — and asks for "email verification" instead. Enter the email you signed up with and we'll send you a link to reactivate it.

  1. 1Enter the email you signed up with and request a reactivation link.
  2. 2We'll send an email titled "BlueCanvas dormant account reactivation" to that address. Tap the button in the email.
  3. 3On the page that opens, tap [Reactivate account] — that's it. Then sign in to the app as usual.

If you no longer use that email or never received our message, contact customer service (+82-2-561-5812) or our KakaoTalk channel, 'EL FACTORY'.